Frequently Asked Questions

Ordering

How can I order Refresh Zobo?

Browse our products, add your favourites to your cart, and place your order through our website. Available delivery or shipping options will appear at checkout.

What products do you offer?

Our collection includes bottled Zobo drinks, hibiscus tea bags, loose-leaf hibiscus tea, hibiscus powder, and selected gift sets. Availability may vary.

Calgary Delivery & Pickup

Do you deliver in Calgary?

Yes. We offer delivery throughout Calgary for a flat $10 CAD fee, with no minimum order.

Can I pick up my order?

Yes. Pickup can be arranged within Calgary. Please contact us before placing your order so we can confirm the pickup location and time.

Can bottled Zobo or cake sets be shipped outside Calgary?

No. Bottled drinks and sets containing bottled drinks or cake are available for Calgary delivery or arranged pickup only. They are not available for parcel shipping.

Shipping

Do you ship outside Calgary?

Yes. Our hibiscus teas, hibiscus powder, and tea-only collections can be shipped within Canada and to the United States.

How long will my order take?

Please allow 1–2 business days for us to prepare orders for shipping. Delivery time after dispatch depends on your destination and the shipping service selected at checkout.

How much is shipping?

Shipping costs for eligible products are calculated and displayed at checkout based on your order and destination.

Products & Support

How should I store my products?

Follow the storage and best-before instructions on each product's packaging. Keep bottled beverages refrigerated as indicated on their labels.

What if my order arrives damaged or incorrect?

Please email us with your order number and photos of the product and packaging as soon as possible, ideally within 48 hours of delivery, so we can help.

How can I contact Refresh Zobo?

Email us at refreshzobo@gmail.com or message us on Instagram at @refreshzobojuice. For Calgary pickup, please contact us before ordering.